We offer a range of appointments, bookable in the following ways.

You can visit our Consulting Room to “Ask the Doctor a Question“. This enables you to submit your query without phoning the surgery.

Appointments are also available to book online by using the NHS App, at reception or by calling 01242 580248.  Reception is open for calls between 08:30-18:00.

Please be aware all calls into and out of the practice are recorded for training and monitoring purposes.

Why your appointment may be running late

There’s rarely a single reason why, our Patient Participation Group has produced this handy guide about appointments and why your clinician may be running late.

Cancellations

It is essential that if you cannot attend an appointment you inform us as soon as possible so we can offer it to someone else.

You can cancel an appointment in the following ways:

• Use our online Cancel an Appointment form
• Through the NHS App
• Call our Appointment Cancellations Line 01242 579911 (Please include your name, date of birth and the appointment details)

Care Navigation

Our receptionists are fully trained Care Navigators.  This means they can refer patients directly to certain out-of-surgery health services including Mental Health, and First Contact Practitioners.

They will ask you to give them some idea of your problem and if appropriate, signpost you directly to the best service for you.

Care navigation saves you time as a patient and saves GP appointments for patients with more complex health issues.

They can refer you to minor illness clinics at pharmacies, physiotherapy, dental services and healthy lifestyles support.