Results from our February 2024 friends and family survey
A selection of comments from our February 2024 friends and family survey
| You said | We responded |
| Short waiting time. Was taken into treatment room in my wheelchair. I had my blood test. Treatment was done carefully making sure I was at ease and comfortable with the procedure. | Thank you for this feedback. Our new surgery premises are completely wheelchair accessible. |
| First class experience from setting up the appointment to my visit yesterday. All the staff at Royal Crescent Surgery (administrative and clinical) are in my view outstanding. | Thank you! Our staff will be delighted with this feedback and we will pass this on to them. |
| Great surgery, very helpful only downside is the wait for appointments. | Thank you for your comments. Our staff are trained to make sure a clinical member of the team responds or sees a patient on the same day or as quickly as possible for urgent issues. This does unfortunately mean, like all GP practices across the country, there is a wait for routine appointments. |